1. Introduction
Welcome to bit365 ("the Platform," "we," "us," or "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player," "you," or "your") and bit365, governing your access to and use of all services, features, content, and products available through the bit365 website at https://bit365.win and any associated mobile applications or platforms.
By creating an account, accessing, browsing, or using any part of the bit365 platform, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. If you do not agree to any part of these Terms, you must immediately discontinue your use of the bit365 platform.
bit365 reserves the right to amend, modify, or update these Terms at any time. Continued use of the platform following the posting of any changes constitutes your acceptance of the revised Terms. Players are encouraged to review these Terms periodically to stay informed of any updates.
2. Eligibility
Access to and use of the bit365 platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout the duration of your account:
- Age: You must be at least twenty-one (21) years of age. This is the minimum legal age for casino-style gambling in the Philippines as recognized under PAGCOR's regulatory framework. bit365 strictly enforces this requirement and will permanently close any account where the holder is found to be below the minimum age. Any winnings accumulated through an underage account will be forfeited.
- Jurisdiction: You must be physically located in a jurisdiction where accessing online casino and sports betting services is lawful. bit365 is operated for and primarily directed at players in the Philippines. It is your sole responsibility to verify that your use of the platform does not violate any law applicable to you in your jurisdiction.
- Legal Capacity: You must have full legal capacity to enter into a binding agreement. Persons who have been declared legally incapacitated under Philippine law may not register or use the platform.
- Self-Exclusion: You must not be subject to a self-exclusion order or voluntary exclusion arrangement — either through bit365 or through any PAGCOR-administered program — at the time of registration or during any active use of the platform.
- Single Account: You must not already hold an active or previously closed bit365 account. Each individual may maintain only one account on the platform.
bit365 reserves the right to request proof of identity, age, and residential address at any time and to suspend or terminate accounts where eligibility cannot be satisfactorily confirmed.
3. Account Registration & Verification
To access the real-money features of the bit365 platform, you are required to register a player account. In doing so, you agree to the following:
- You will provide accurate, complete, and current information during registration, including your legal name, date of birth, residential address in the Philippines, and a valid Philippine mobile number.
- You will promptly update your account information whenever any of the provided details change.
- You are solely responsible for maintaining the confidentiality of your login credentials, including your password and any one-time passwords (OTPs) issued to your registered mobile number.
- You will not share your account credentials with any other person, and you acknowledge that you are responsible for all activity that occurs under your account.
- You will notify bit365 immediately upon becoming aware of any unauthorized access to or use of your account.
As part of our Know Your Customer (KYC) obligations under PAGCOR's framework, bit365 may require you to submit government-issued identification documents, proof of address, and in certain circumstances, proof of source of funds. Failure to provide requested documentation within a reasonable timeframe may result in account suspension and restriction of withdrawal access.
bit365 reserves the right to refuse registration to any applicant at its sole discretion, without obligation to provide a reason for such refusal.
4. Deposits & Withdrawals
All financial transactions on the bit365 platform are conducted in Philippine Peso (PHP / ₱). Players may deposit and withdraw funds using supported payment methods, which currently include GCash, PayMaya, BDO, BPI, Metrobank, and other online banking channels as listed in the Cashier section of the platform.
- Deposits: The minimum deposit amount is ₱100, unless otherwise stated for a specific payment method. Deposits via GCash and PayMaya are typically credited to your bit365 balance instantly upon successful authorization by your e-wallet provider. Bank transfer deposits may take longer depending on the processing schedule of the relevant institution.
- Withdrawals: Withdrawal requests are subject to identity verification and, where applicable, completion of any active bonus wagering requirements. bit365 aims to process verified withdrawal requests within the timeframes stated in the Cashier section, subject to payment provider processing schedules.
- Same Method Policy: Withdrawals will generally be returned to the same payment method used for deposits to the extent supported by that method. bit365 reserves the right to require alternative withdrawal methods where this is not feasible.
- Anti-Money Laundering: bit365 complies with applicable anti-money laundering (AML) laws and regulations. The platform reserves the right to request documentation substantiating the source of deposited funds and to report suspicious transactions to the appropriate authorities as required by law.
- No Third-Party Payments: Players may only deposit from and withdraw to accounts registered in their own name. Third-party deposits and withdrawals are strictly prohibited.
5. Bonuses & Promotional Offers
bit365 offers bonuses and promotional incentives to new and existing players from time to time. The following general conditions apply to all promotional offers unless otherwise specified in the terms of the individual promotion:
- Bonuses are credited to the player's account in Philippine Peso and are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn.
- Wagering requirements specify the total amount that must be wagered before a withdrawal of bonus funds or bonus-derived winnings is permitted. The applicable wagering multiplier for each promotion is stated in its individual terms.
- Different game types may contribute to wagering requirements at different rates. Live casino bets, slots bets, and sports bets may carry different contribution percentages. Players should review the specific promotion terms before wagering with bonus funds.
- Bonuses have expiry dates. Any unwagered bonus balance remaining after the expiry period will be automatically removed from the player's account.
- bit365 reserves the right to withdraw, amend, or cancel any bonus or promotion at any time, including in cases where there is evidence of fraudulent activity, abuse of promotional systems, or breach of these Terms.
- Players who have registered under a self-exclusion arrangement are not eligible to receive or use promotional bonuses.
6. Gameplay Rules
All games available on the bit365 platform are governed by individual game rules provided within the game interface, in addition to these general gameplay conditions:
- Once a bet has been confirmed and accepted by the system, it cannot be cancelled, amended, or reversed by the player. The outcomes of all games are determined at the time the bet is placed and resolved.
- All slot games on bit365 use certified Random Number Generator (RNG) technology, ensuring that each spin outcome is independently random and not influenced by previous outcomes or any external factor.
- Live casino games are conducted by human dealers in real-time studio environments. The outcomes of live dealer games are governed by the physical mechanics of the game (card dealing, dice rolling, wheel spinning), and are not subject to RNG manipulation.
- In the event of a technical malfunction, server error, or communications failure during a game round, bit365 reserves the right to void the affected bet and return the wager to the player's balance. Where this is not technically feasible, the matter will be reviewed by the bit365 compliance team in accordance with fair gaming principles.
- Minimum and maximum bet limits apply to all games and may vary between game types, individual titles, and bet levels within a game. Players are required to comply with the applicable limits displayed in the game interface.
7. Prohibited Conduct
The following actions are expressly prohibited on the bit365 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent termination, forfeiture of balances, and reporting to relevant authorities:
- Using any software, bot, script, algorithm, or automated system to place bets, gain an unfair advantage, or interfere with the platform's systems or game outcomes.
- Engaging in any form of collusion, including communicating with other players at live casino tables to coordinate betting strategies in a manner that exploits the rules of the game or the platform.
- Opening or operating multiple accounts on the platform, including accounts under different names, mobile numbers, or payment methods for the purpose of circumventing restrictions, claiming duplicate bonuses, or evading self-exclusion.
- Depositing funds derived from illegal activities, including fraud, theft, money laundering, or the proceeds of criminal enterprise.
- Providing false or misleading information during registration, KYC verification, or any other interaction with bit365.
- Exploiting any bug, error, or technical vulnerability in the platform's software or games for financial gain. Any winnings obtained through exploitation of a confirmed technical error are subject to forfeiture.
- Accessing the platform from a jurisdiction where such access is unlawful, or in violation of any applicable law, regulation, or licensing condition.
8. Responsible Gaming
bit365 is committed to promoting responsible gambling among all players on the platform. We operate in accordance with PAGCOR's responsible gaming framework and provide the following tools and resources to support healthy gambling habits:
- Age Verification: The minimum age to play on bit365 is 21 years old. bit365 conducts age verification as part of the KYC process and will immediately close and void any account confirmed to belong to a person under the age of 21.
- Deposit Limits: Players may set daily, weekly, or monthly deposit limits through their account settings. Once set, deposit limits can be decreased immediately but can only be increased after a mandatory cooling-off period.
- Session Time Limits: Players may configure session time reminders that alert them after a specified period of continuous play, helping to maintain awareness of time spent gambling.
- Self-Exclusion: Players who wish to take a break or permanently close their account may request self-exclusion for periods ranging from 24 hours to permanent closure. Once a self-exclusion request is processed, the player will not be permitted to open a new account during the exclusion period.
- Reality Checks: Regular notifications of net gaming activity during a session are available to help players maintain awareness of their betting activity.
For further information on responsible gaming resources in the Philippines, including PAGCOR's Responsible Gaming programs, please visit our dedicated Responsible Gaming page.
9. Intellectual Property
All content available on the bit365 platform — including but not limited to software, game titles, graphics, user interfaces, logos, text, sound effects, promotional materials, and design elements — is the intellectual property of bit365 or its licensed game providers and technology partners, and is protected under applicable intellectual property laws.
Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform for personal, non-commercial gaming purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the bit365 platform without prior written authorization from bit365 or the relevant rights holder.
10. Limitation of Liability
To the maximum extent permitted by applicable law, bit365, its affiliates, officers, directors, employees, agents, and service providers shall not be liable for:
- Any loss of profits, revenue, data, business opportunities, or goodwill arising from your use of or inability to access the platform, whether arising from negligence, breach of contract, or otherwise.
- Any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform or any game available thereon.
- Any interruption, suspension, or termination of the platform's services, including temporary unavailability due to maintenance, technical issues, or factors outside bit365's reasonable control.
- Any losses incurred as a result of your failure to maintain the security of your account credentials.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded under applicable Philippine law.
11. Account Termination & Suspension
bit365 reserves the right to suspend, restrict, or permanently terminate any player account at its sole discretion, including but not limited to circumstances where:
- The player is found to be in breach of any provision of these Terms.
- bit365 is required to do so under applicable law, court order, or regulatory directive.
- The player's account is associated with suspicious, fraudulent, or potentially illegal activity.
- The player provides false information during registration or KYC verification.
- The player requests account closure through the self-exclusion process.
Upon termination of a player account for any reason other than voluntary closure, bit365 will review the account balance and determine the appropriate treatment of any remaining funds, taking into account the nature of the termination and the results of any pending investigation. Balances in accounts closed for breach of these Terms may be subject to forfeiture.
12. Amendments to These Terms
bit365 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will provide notice to registered players via the registered mobile number, in-platform notification, or by posting the revised Terms on this page with an updated effective date.
Your continued use of the bit365 platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the platform and, if applicable, request account closure.
13. Governing Law & Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles. You agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the bit365 platform shall be resolved exclusively through the competent courts of the Philippines.
Before initiating any formal legal proceedings, players are encouraged to contact the bit365 support team to seek an informal resolution of any dispute. bit365 will use reasonable commercial efforts to resolve player complaints in a fair and timely manner.
14. Contact Information
If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you wish to make a formal complaint, please contact the bit365 support team through any of the following channels:
- Email: [email protected]
- Live Chat: Available 24/7 through the bit365 platform.
- Messenger & Viber: Available through the official bit365 social media channels.
For responsible gaming support, self-exclusion requests, or problem gambling assistance, please visit our Responsible Gaming page.